Which delivery services do you use?
We ship most parcels in Australia with Startrack Couriers, but also use Australia Post for PO boxes. A signature will be required to receive the goods.
For international shipments we use DHL express.
How soon will you send the goods?
Orders placed before 12pm midday are picked, packed, and shipped the same business day.
Orders placed after 12pm midday are picked, packed, and shipped the next business day.
How soon will I receive the goods?
Startrack Air deliveries to most locations take 1-2 business days, depending on the time you place the order, and your distance from the nearest main airport.
Startrack Road to VIC, SA, and NSW is 2-3 business days, Brisbane is 3-4 business days, Perth is 5-6 business days.
Around Public holidays and the 4 weeks before Christmas, deliveries can take several days longer.
What if I am not home?
If you are not home, they should leave a card in your letterbox, with instructions to pick up the parcel from your local post office.
What if the goods don’t arrive within the expected time?
Often the delivery has been attempted, and goods have been taken to the local post office for pickup. Check your tracking number for your status. If they don’t have your parcel, call us, or email us, and we will find out where it is.
Will I have to pay any other costs?
Australian customers have no other costs to pay. International Customers may incur local customs, taxes or duties. Every country has different taxes, duties and customs fees, and it is the responsibility of the buyer to investigate your local import laws, and pay any local costs related to importing this item.