We ship most parcels in Australia with Startrack Couriers, but also use Australia Post for PO boxes. A signature will be required to receive the goods.
For international shipments we use DHL express.
Orders finalised before 11am are picked, packed, and shipped the same business day.
Orders placed after 11am are picked, packed, and shipped the next business day.
Startrack Air deliveries to most locations take 1-2 business days, depending on the time you place the order, and your distance from the nearest main airport.
Startrack Road to VIC, SA, and NSW is 2-3 business days, Brisbane is 3-4 business days, Perth is 5-6 business days.
Around Public holidays and the 4 weeks before Christmas, deliveries can take several days longer.
If you are not home, they should leave a card in your letterbox, with instructions to pick up the parcel from your local post office.
Often the delivery has been attempted, and goods have been taken to the local post office for pickup. Check your tracking number for your status. If they don’t have your parcel, call us, or email us, and we will find out where it is.
Australian customers have no other costs to pay. International Customers may incur local customs, taxes or duties. Every country has different taxes, duties and customs fees, and it is the responsibility of the buyer to investigate your local import laws, and pay any local costs related to importing this item.
We will continue to process orders each day. Our Warehouse is fully operational and our courier services continue to deliver each day as usual. We will continue to offer click-to-collect from our Mitcham showroom, but the showroom is now closed during the lockdown period.