We ship most parcels in Australia with Startrack Couriers, but also use Australia Post for PO boxes. A signature will be required to receive the goods.
Orders processed through to or warehouse are expected to be dispatched within 1-2 business days from order.
Startrack Air Satchel deliveries to most locations take 1-2 business days, depending on the time you place the order, and your distance from the nearest main airport.
Startrack Road to VIC, SA, and NSW is 2-3 business days, Brisbane is 3-4 business days, Perth is 5-6 business days.
Around Public holidays and the 4 weeks before Christmas, deliveries can take several days longer.
If you are not home, the courier should leave a card in your letterbox, with instructions to pick up the satchel from your local Post Office. For larger orders you can arrange a re-delivery, or pick up from the courier depot.
Often the delivery has been attempted, and goods have been taken to the local post office for pickup. Check your tracking number for your status. If they don’t have your parcel, call us, or email us, and we will find out where it is.
Australian customers have no other costs to pay. International Customers may incur local customs, taxes or duties. Every country has different taxes, duties and customs fees, and it is the responsibility of the buyer to investigate your local import laws, and pay any local costs related to importing this item.